Terms and Conditions

The owner of eheloodus.ee (hereinafter referred to as the Online Shop) is UniPartner OÜ (registration code 14544175).

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop. The prices of the products sold in the online shop are indicated with the products. A delivery fee is added to the price. All prices of goods sold in the Online Shop are in euro. The delivery fee depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order. Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

To order, you must add the products you want to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:

• Bank links in Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank.

NB! When paying by bank transfer, be sure to press the “Back to merchant” button on the bank page. Payments are mediated by Montonio OÜ. Payment is made outside the Online Shop in a secure environment – in the case of payment by bank transfer in the secure environment of the respective bank and in the case of payment by credit card in the secure environment of Montonio OÜ. The seller does not have access to the customer’s bank and credit card details. The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop. The owner of the online shop is the controller of personal data and forwards the personal data necessary for the execution of payments to the processor Montonio OÜ. If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.

Delivery

The shipping costs are borne by the buyer and the corresponding price information is displayed in the shopping cart under the shipping method. For more information on delivery, see the delivery conditions page.

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days. The right of withdrawal does not apply if the product covered by the contract is:

1. an item the price of which is subject to fluctuations in the financial market which are beyond the Seller’s control and which may occur during the withdrawal period;
2. an item that has been made to meet the User’s personal needs;
3. an item that has been manufactured in accordance with the terms and conditions provided by the User;
4. something that spoils or ages quickly;
5. an item in a sealed package which is not suitable for return for health or hygiene reasons and which has been opened after delivery;
6. a thing which, by reason of its nature, is mixed or combined, after transfer, with another thing in such a way that they can no longer be separated;
7. urgent repair, maintenance or service, if the consumer has requested the trader to be present. Including courier services, if already provided;
8. delivery of the goods in an envelope sealed by the producer, once the consumer has opened the envelope;

The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop. If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods. In order to return the goods, you must submit a withdrawal request to info@eheloodus.ee within 14 days of receipt of the goods at the latest. The cost of returning the goods is borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to the product ordered (e.g. wrong or defective product). The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period. Upon receipt of the returned goods, the online shop will return to the buyer immediately, but not later than 14 days after receipt of the withdrawal, all payments received from the buyer under the contract. The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier. If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method. The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.

Right to file a complaint

The Online Shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. Within the first six months of the delivery of the goods to the purchaser, the defect is presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption. In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to info@eheloodus.ee. The online shop is not liable for defects that occur after the goods have been delivered to the buyer. If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees related to the sales contract. The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online shop uses the personal data provided by the buyer only to process the order and send the goods to the buyer. The online shop transfers personal data to transport companies in order to deliver goods. The Online Shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications. The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.

Dispute resolution

If the purchaser has any complaints about the Online Shop, they should be sent by e-mail to info@eheloodus.ee If the purchaser and the Online Shop are unable to resolve the dispute by agreement, the purchaser may refer the matter to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint. The buyer can turn to the European Union’s consumer dispute resolution platform.